Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-15 Business days |
| Germany |
10-15 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Rade Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://radeshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
2 weeks pretty good timing.. Works well
Great product! Good bass and for me that always had difficulties with headsets tight (that grind head) this is very comfortable. Unfortunately the box came mixed, but put inside that packaging with big bubbles will not advance, our mail is relapse.
The parcel went (without small) 2 months. But this product was worth it. Very strong design, despite the fact that the packaging is in a mess-the filling did not suffer. The quality of the Assembly I'm happy with for such a price, the sound is also a class, even in comparison with brand analogs, some of which are more expensive. Ambushors are something. They are tall and tough, and at the same time do not press too much on the ears. One confuses-the microphone: because. It is flexible, it seems to expose as needed, but it slightly returns the shape (a pair of cm from the set), I.E. Its fixing, to be honest, not to the end works-it was necessary to use some material less flexible in order for the micro to hold the shape, but still it does not interfere not interfere T. K. The interviewers hear me well enough. The product is excellent for its price, and if in the subsequent assembly will correct the shortcomings with the micro, it will become generally strictly mandatory to buy. Shop recommend, thanks for the excellent product
Very good.
Fast delivery, good sound quality. happy
Her voice is pure and comfortable. It's not as loud as it should be.
Great headphones .. Everything works. The backlight is very strict, in the evening it does not blind .. The metal is very thick, the quality is on the proper level. The sound quality is very surprised, the sound is good, voluminous, the volume is red. A slightly crumpled box, but packed except for a box of Eche and a waterproof tight package .. Solid 5.
очень хорошие, все переходники есть , звук норм
Fone muito bonito e robusto,material aparenta ser de boa qualidade. Gostei.
Mano or believe in 13 days in Ceará Brasil
Lovely headphones, but the bass was not enough to turn on them with eksa, the sound in eksa deeper, although Mpow play cleaner. In general, really liked the ears. Be careful, USB only for illumination!
Even though China is in the Lunar New Year period, you quickly shipped the headset, which shows a beautiful design and good sound quality. I am very grateful for this. I will pray for your company to prosper. Thank you again.
Excellent, and great delivery, arriving early.
Usio cool, wiałiki dziakuj! Mpow EG3 Pro wieĺmi fajnaja madeĺ zawušnikaŭ, rekamienduju!
Beautifully finished product best very headset 500, 600 real, sound and execlente
The bass of sick he has, with pretty crystal treble when listening to the music sends it as in a car tuning with subwoofer, good for games the explosions and the noise of the car engines are sublime and it is very comfortable.
But the box was crushed very badly.
All right